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General Frequently Asked Questions

When is my unit picked-up/ how do I schedule for it to be picked-up?
All units are picked-up directly from the student room at the end of the rental term, and we coordinate the pickup directly with the school. The pickup schedule and instructions will emailed before the end of the rental term, and the date will be posted when you login to your profile. If you are moving out before the pickup date, you will follow all cleaning instructions but leave the unit INSIDE your room when you depart. If you move out on or after the scheduled pickup date, place the unit outside your dorm by 9am on the morning of the pickup date. PLEASE READ THE PICK-UP INSTRUCTIONS CAREFULLY TO AVOID ADDITIONAL FEES.

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Can I order a fridge if I do not know my Residence Hall or room number assignment?
YES! You can reserve your rental without a residence hall or room number. If you want to reserve it before you receive your room assignment, select "TO BE DETERMINED" for the residence hall and put "TBD" in the room number, but MAKE SURE to update this on your profile as soon as you receive your correct room info!

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What does the "All-Inclusive Warranty" Cover?
The All-Inclusive Warranty offered by MyFridgeRental.com (AE Rentals, LLC) covers damage or loss of any and all parts that come with the MicroFridge or Fridge unit, including damage or loss of the two shelves, three door bars, microwave plate, microwave ring, legs, brackets, and knobs. The All-Inclusive Warranty also covers any accidental damage through misuse by the customer, including damage to the fridge body, fridge doors, or microwave. (The replacement cost for a unit that is damaged or broken by the customer can be as much as $500.) All-Inclusive Warranty DOES NOT mean that the unit you receive will have zero dents or dings. The warranty simply covers you from any further damage to the rental unit. All-Inclusive Warranty DOES NOT cover: Lose or Theft of the MicroFridge Unit (up to $500) Returning the MicroFridge without being cleaned ($20) Returning the MicroFridge after the scheduled pick-up date ($35) Moving the MicroFridge without notifying AE Rentals, LLC ($35) Any other fee not explicitly stated as being covered by the All-Inclusive Warranty. If the MicroFridge is lost or stolen, returned dirty, returned after the scheduled pick-up date, or moved to a new room without notifying AE Rentals, LLC, you will still be responsible for the associated fee even if you purchase All-Inclusive Warranty.

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Can I still order a MicroFridge after August 1st?
Yes, you can certainly place your order after August 1st. It is only recommended that you place your order before August 1st to ensure the earliest possible delivery date and to avoid late delivery fee. A late delivery fee will only be charged if the order is placed after the school designated delivery date.

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How can I split the cost If both my roommate and I each want to pay for half of the fridge rental?
At this time we can only accept a single order form and one form of payment for each unit rented. After the order is placed with one roommates info, then you and your roommate can split the cost between yourselves.

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When is the MicroFridge delivered?
All orders received before your school's initial delivery date will be delivered directly to the student rooms prior to the start of the academic year (with the exception of schools that do not allow us to deliver before students move in), and this date will be listed when you login to your profile. If the order is placed after the initial delivery date for your school, we will deliver the unit on the next scheduled delivery date for your school, usually no later than 1 week after your order is placed.

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Is the rental agreement for one or two semesters?
Rental terms vary depending on your school but usually you have a choice of renting the unit for the entire Academic School Year or a Single Semester. At some schools we have summer term rentals available as well.

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Is the MicroFridge delivered to my room?
Yes, we deliver the unit directly to your room and pick the unit up directly from your room.

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How do I move my fridge if I change rooms?
If you switch residence halls or room number when you currently have the fridge, you have two options to have the unit moved. 1) You can carefully move the unit yourself, then update "Your Order Profile" to show the correct residence hall and room number. 2) If you would like us to move the unit for you, click the "Request Service" button for your product and tell us the room that you need the unit moved to. A $35 fee will apply if we need to move the unit for you.

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What if my residence hall or room number gets changed before the fridge is delivered? After it is delivered?
If your residence hall or room number is changed BEFORE the unit is delivered, update "Your Order Profile" immediately to show the correct residence hall and room number. If you switch residence halls or room number AFTER the unit is delivered, update "Your Order Profile" to show the correct residence hall and room number that the unit is moved to. If you would like us to move the unit for you, click the "Request Service" button for your product. A $35 fee will apply if we need to move the unit for you.

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What if my school is not listed on the website?
If your school isn't currently on the website, this means we do not regularly provide rentals to that school. However, we try our best to fulfill all order requests within the Mid-Atlantic Region, so please select the Contact Us tab and send us your special request. We will try our very best to provide the rental, depending on location, unit availability, and number of rentals received from that school.

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What happens if the unit stops working or is malfunctioning?
We will repair or replace the unit at no charge to you. Please select "Request Service" on your customer profile immediately if you feel the unit is not working properly.

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What if my roommate and I both order the MicroFridge?
We will refund the person who submitted the order second, unless both students intentionally rented their own unit and the dorm allows multiple units in a room.

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How big is the MicroFridge?
The MicroFridge is 18-5/8" W x 19-1/2" D x 43-1/2" H and weighs 88 lbs. The freezer is 0.7 cubic feet. The refrigerator is 2.1 cubic feet and the microwave is 0.6 cubic feet. All other product specifications can be seen by clicking the "Details" tab under the picture of a product after selecting your school from the home screen.

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Select a school from below to order ...

American University
Bowie State University
Fairmont State University
George Mason University
Georgetown University
Goucher College
Howard University
Johns Hopkins University
Loyola University, MD
Marymount University
Morgan State University
Notre Dame, MD
Salisbury University
UMD, Baltimore County (UMBC)
UMD, College Park (UMCP)
UMD, Eastern Shore (UMES)
Wilson College

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